Installation packages are available in executable format. You can also download the ZIP package which is usually smaller but needs to be unpacked. Most of the files are not very large and may take a while to download. Due to Internet related problems, the connection may be broken during download. To avoid such problems, you can use a download manager (this utility resumes download if broken — it doesn't restart from the beginning). If your download seems corrupted, try FTP download. FTP is more reliable and avoids corrupted downloads. If FTP download is not possible then use HTTP. Once downloaded, check that the file size is correct (compare with the specified sizes in bytes).
Downloading the install file.
Choose the program and the file format you want to download.
Note the name of the file and its size in byte.
A dialog bow opens and asks you if you want to run or save the file. Click on Save button.
In a second window, choose a directory to save the file. Then click OK.
The download begins. Please be patient and wait until the end of the process. If the download is interrupted, the downloaded file is corrupted. See below how to proceed (“If the downloaded file is corrupted”).
When done, check that the file size is correct (see files sizes in bytes).
If the downloaded file is corrupted.
If the internet connection has been terminated before the end of the download (size does not match) or if the download procedure returned damaged data (it may happen during a connection) then the install procedure will fail returning an error message.
Delete the downloaded file from your hard drive. Then try to download the file again.
If you still have problems, try to download it later or try to download another format (ZIP or EXE). If you can unpack the ZIP file without problem, it means that the install file is correct.
Installing the program.
If the file is a zip package, uncompress it to a temporary folder and launch the install file.
If the file is an auto-installable executable, launch the install file.
Follow the instructions.
How to uninstall the program.
From Windows desktop, choose Start/Settings/Control Panel.
Control Panel window opens. Double-click on the Add/Remove Programs icon.
A dialog box opens showing a list of previously installed program. Select the program you want to uninstall then choose Remove.
Follow the instructions.
ESD means Electronic Software Distribution. You purchase the program and download it through Internet in minutes. E-commerce makes it possible to buy all kinds of services and goods on the Internet. Only a few kinds of products can be actually delivered online: software, music, books... Electronic Software Distribution, is growing steadily and according to estimates is likely to account more than 20% of all global software sales by the year 2004.
ESD allows you to purchase much the same content, quality and benefits as with boxed software. Instead of receiving a CD you download the software from a server, and then make your own backup copy, which we highly recommend. Product keys will be provided during your purchase to authenticate your copy.
Purchasing ESD software is convenient and saves time and money. The main advantages of ESD over the traditional boxed software are:
Fast and Easy — You can buy, download and install new products in minutes, right when and where you need them.
Lower Prices — ESD version of software products cost less. This is because costs related to packaging, distribution and storage are avoided. Also with an ESD version you avoid any shipping/handling fees (shipping & Handing fees apply to the Backup CD).
Always available — Global access 24 hours a day, 7 days a week.
Latest versions — You can work always with latest versions.
Our order forms are designed to warn you if you are using an insecure connection. The top of the order page will tell you if the form you are using is secure or not. Here are other ways to tell if a page is secure:
For Microsoft Internet Explorer:
You will see a yellow lock in the lower right hand corner of the browser.
If you right click on the page and select properties, the dialogue box will display «HyperText Transfer Protocol with Privacy” under protocol.
The page URL will begin with “https://” and not “http://”.
For Netscape Navigator:
You will see a closed blue lock with a yellow highlight in the lower left hand corner of the browser.
If you double click on the lock your browser will tell you more information about the server certificate and security.
The page URL will begin with “https://” and not “http://”.
For other browsers:
Please refer to your browser documentation.
We are committed to your privacy. If you would like to read over our uses of your data, please read our privacy policy. You are also welcome to review Emetrix policy.
The charge on your card will appear from Emetrix Online Sales.
Emetrix is a company that provides payment processing solutions to developers and manufacturers of software products. ExtBytes Software have partnered with Emetrix and use their services to handle online order processing.
Sorry, but now we accept only credit cards, because it is the fastest and the most convinient way of payment.
Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be cancelled. If you would like to request a refund see below.
A registration code is a tool that we use to validate a paid user. If an order is fulfilled by registration code, you will recieve a password that allows you to “unlock” a product's trial version. The trial version is available to download from the manufacturer’s web site before you purchase the software.
You will get a disk in the mail ONLY IF the delivery option you choose explicitly states so.